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FAQ

  • Why acquire “The Cartoon Logo’s” services?

    We are a team of creative/ innovative, hardworking/ dedicated/ diligent, Character logo designers, who provides the customers with original, eye-catching Cartoon Character Logos. We are confident that we’ll 100% satisfy our customers at affordable rates.

  • In what formats will my logo be provided?

    You will get your logo in as many formats as possible depending upon the package you have chosen.

  • In how many formats will you provide the Cartoon logo?

    Your Cartoon logo will be provided in several standard formats used in the industry, and you can use them instantly in your print and web projects. Our Character Logo Design Packages Provides you the logo in AI, CDR, EPS, JPG, GIF, and PNG formats depending on the package you choose/ you want to avail.

  • How many Cartoon design sketches do I receive?

    You will receive anywhere between 4 – 6, Initial Cartoon Character design sketches depending on the package you choose. For these Cartoon Character design sketches we will provide you with a user friendly account (which only you can access) where the design will be uploaded by your project manager. The (limited or unlimited) number of design sketches will depend on the package chosen by you.

  • When can I see the initial drafts of my Cartoon logo?

    We will present the initial concepts for review within 4_5 business days. Please visit our design process page to learn in detail about the whole process.

  • I am in a hurry; can you provide the Cartoon logo on urgent basis?

    YES, design projects can be provided on urgent basis for an additional charge of 50% of the package price. Please contact us prior to placing your order.

  • How many revisions can I ask for my Cartoon logo during design? What do you mean by unlimited revisions?

    Our primary goal is your complete satisfaction. For this purpose, we will keep making modifications which you request for in your designs till you are satisfied. This unlimited revision offer is available in our Gold and Platinum Packages except for the starter Silver package which allows for limited number of revisions.

  • What is the difference between design revisions and redraw?

    Design revisions are alterations done to the already chosen design by the client. These revisions could be in the color, typeface, layout, illustration, etc. These alterations will be completed in 2-3 business days.

    Design Redraw takes place in rare cases when the client is not satisfied by the initial Cartoon Character design and asks for a redraw. In such rare cases we provide the client with 2 more samples, as our motto is to satisfy the clients. It is to be noted that requests of redraws can only be made before requesting revisions in the logo. Also specific reasons have to be provided for rejecting the initial Cartoon logo design.

    From experience, we have learnt that need for redraws mostly arises when enough information about the Character logo has not been provided to the design team so that a gap arises between the Character logo designer's understanding of the project and client expectations. That is why we request all clients to fill out the design order forms in as much detail as possible.

    If you still do not like the redrawn concepts, we will provide you a refund after deducting our service fee. Please see our terms and conditions for details regarding refunds.

  • What if I have my own idea for a Cartoon Character logo design?

    It is encouraged that the clients provide us their own ideas and preferences for the Cartoon Logo Design. In this way the resulting Cartoon logo design is most satisfactory to the clients. For this purpose please fill out the “Order form” with as much detail as possible.

  • Can you redraw/vectorize my old Cartoon logo?

    Yes, definitely! We can redraw your Cartoon Character logo Design. Please Note since this is not in any of our packages thus the client will be charged for it depending on the complexity of the Cartoon Logo Design.

  • Will I own the rights to my Cartoon logo?

    Yes! You will own the copyrights to your chosen Cartoon logo design. We only maintain the right to display it in our portfolio and other advertising materials.
    Please note that the rights to material which does not form part of the final logo deliverable, such as concepts, revisions, modifications, rough artwork etc, remains with us.

  • How can I check the Cartoon logo design samples?

    We will start working on your project as soon as we receive initial payment confirming your Cartoon logo design order. After 3-5 business days(depending on the package you choose), we will contact you by e-mail to provide you with a user friendly account, which only you can access, you will be provided with a username and password to access our client area.

  • What is the client/user area?

    The client area is a secure area on our website, using which you can review, provide feedback and ask for revisions on your chosen concept. The project manager assigned to you will send you the account login information along with instructions to aid in the review and feedback process.

  • In which color systems do you provide the final Cartoon logo designs?

    We provide our Cartoon logo design in Pantone colors; however you can make a specific request to us to develop your logo in CMYK colors at the start of the project.
    CMYK/Process colors are used mainly on print media. In this color system, four basic color inks are used, that is, Cyan, Magenta, Yellow and Black, are used to create a virtually unlimited array of colors.

  • What are Pantone or Spot colors?

    Pantone colors are a type of premade inks (spot colors) which have been created for instant use by Pantone Inc. Spot colors do not have to be blended together like Process colors.

  • What if I want my Cartoon logo in RGB colors?

    Yes, we can provide Cartoon logo designs in this color standard upon request. Please note that items prepared using this color system are not recommended for commercial printing and should only be used in on-screen presentations or on the web.

  • How do I pay for a Cartoon logo design or stationery design?

    Payment will be made in two stages. 50% of the package price will be paid at the time of order as project startup fee while the balance amount will be paid after the final approval of the designs. The payment can be made through our secure transaction servers and shopping cart provided by our retailer of services 2Checkout (www.2CO.com).

  • How do I know that you will provide service after receiving initial payment?

    Online Payment Security is a very common fear amongst online shoppers. You can be confident that we are a safe place to shop. All transactions are handled and secured by 2checkout.com.

    2checkout (2CO) is the online distribution center for over 300,000 tangible or digital products and services. 2CO provides turnkey e-commerce solutions to thousands of business customers around the world. 2CO's proprietary technology supports back-office functions including financial reporting, tracking, fraud prevention, affiliate tracking, customer service and sales tracking.

  • What payment types do you accept?

    We accept Visa, MasterCard, Discover, American Express, JCB and Diners Club.

  • How will I know if my payment is accepted?

    To eliminate credit card fraud, all incoming orders are verified by 2checkout Security Dept., this usually takes about a day. After approval of your payment our support center will send you an order confirmation via e-mail detailing the package you ordered.

  • Are there any hidden charges?

    NO hidden charges.

  • Can you make me a customized offer?

    Yes! Just fill out our contact form and let us know what exactly you need. We will contact you, and after we have all the details, we will send you a detailed quotation.

  • What if I want refund or money back?

    You can request a redraw and we will create more Cartoon logo designs as per your chosen Cartoon logo design package. If you are still not satisfied with our Cartoon Logo Designs, we will refund your payment, minus $40.00 service fee. Please see our terms and conditions for further details

  • Do I get extra benefit if I am an old customer of TheCartoonLogo.com?

    Yes Of course, you will get extra benefit if you are an old client of ours. You will get 20% off from whichever package you choose.

  • Do you use clipart?

    We guarantee that your Cartoon Logo Design will be unique and original.

  • Can I see any samples of your Cartoon Logo Design?

    Yes, we have an entire Cartoon Logo design Samples for you to view.

  • What do you need to know before we start a project with you?

    We would like you to provide us with as much detail as possible about your Cartoon Logo Design project so that we can develop such Cartoon logo concept that meets your expectations.

  • What if I want business card, letterhead and envelope with my new Cartoon logo design?

    If you wish to compliment your new custom logo with stationery, you simply purchase the Silver, Gold and Platinum Packages that includes Cartoon logo with stationery designs (letter head, envelop, visiting card)

  • Can I use my Cartoon logo as soon as I receive it?

    Yes! You will receive your Cartoon Logo design in various file types listed in your package; you can use them instantly for any purpose by their application.

  • How will I receive the final Cartoon logo design or stationery design?

    You will get your Final Cartoon Logo Design Kit at your client center. It may be in a compressed ZIP format single file and you will need WinZip or WinRAR to uncompress. If you do not have a Zip program on your PC we can send the files unzipped. You can download WinZip (FREE) from www.winzip.com.

  • Do you provide after sales support and other design services?

    Yes. Just e-mail us at support@thecartoonlogo.com and tell us about your requirements

  • Why don't you publish your internet customer support phone number?

    Our web site is self-sufficient, to offer all our customers a competitive, quick and reliable service, 24 hours a day throughout the year. For urgent or complex issues relating to an existing order, which needs to be discussed person-to-person, you can contact us any time via email and provide us with your phone number and a member of staff will contact you as soon as possible.